Accessibility

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At Te Puia, we are committed to providing an enjoyable and inclusive experience for all our visitors, including those with disabilities or additional support needs.

If you have any questions, would like to make an enquiry, or wish to provide feedback, please contact us at [email protected] or call +64 7 348 9047

 

Frequently Asked Questions

 

Is the valley wheelchair accessible?

Yes, Te Puia is wheelchair accessible so that all visitors can enjoy our geothermal valley and cultural experiences.

Do you have wheelchairs available to borrow or hire?

Yes, we offer complimentary wheelchairs for visitors. Please speak to our team at the ticketing office on arrival to arrange one.

Where are the accessible car parks?

Follow the signs for coach and accessible parking upon arrival. These designated spaces are located next to the main building and are clearly signposted.

I don’t have my own transport – how do I get to Te Puia?

Te Puia is easily accessible via local bus and taxi services.

Do you have accessible bathroom facilities?

Yes. Unisex accessible toilets are available throughout Te Puia, including at our Pātaka Kai Restaurant & Bar.

Is New Zealand Sign Language (NZSL) translation available?

NZSL translation is not currently available. However, our guided tours are supported by in-depth signage throughout the valley, and our STRY app offers additional information to enhance your visit.

Can I bring a service dog?

Certified service dogs are welcome at Te Puia under the following conditions:

  • The dog must be on a leash at all times.
  • The dog must wear an ID tag showing the owner’s name, address, and phone number.
  • Proof of certification must be available if requested, in line with the NZ Dog Control Act.

 

Carers and Support Persons

Carers travelling with a guest requiring assistance are eligible for a discounted admission rate. Please contact our team to confirm rates and make a booking.

Have Specific Needs?

If you have any specific requirements for your visit, please don’t hesitate to reach out in advance. Contact us at [email protected] or phone +64 7 348 9047 – we’re here to help make your experience as comfortable and stress-free as possible.